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About Us

Speed Music plc are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] speedmusic [dot] co [dot] uk.

Our Contact details:

Speed Music plc

195 Caerleon Road Newport Gwent S Wales NP19 7HA United Kingdom

Phone:01633 215577 Fax: 01633 213214 Email: info [at] speedmusic [dot] co [dot] uk

Vat Registration number 542 6186 44

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Should you wish to cancel your order, please notify us in writing by e-mail and we will cancel your order immediately. You will not be charged until the goods are ready for shipment.

On orders that have been shipped, please notify us within 7 working days if you want to return your order. Upon receipt of the return we will issue a full refund. We cannot accept responsibility for lost or damaged returns and therefore recommend customers use recorded delivery or an insured carrier. Goods must be returned in the original boxes and packaging.

We accept credit card payment using secure 128bit Java Encryption and accept Visa, Mastercard, Switch, Electron and Solo.

We do not charge for any item until it is ready to ship. Your credit card company may "ring fence" funds on your card for us. This means the transaction has been approved and funds are available and reserved for us. However, the money does not leave your account until the item is ready to ship.

We will perform an address verification check on your card.

We seek to ensure products advertised on our web site are the lowest priced available on the internet subject to the following terms and conditions:

1. We compare our prices with others using Froogle TM. It is on this comparison alone that we judge our prices to be the lowest.

2. All comparisons are in £sterling from bona fide UK based retailers only.

3. All products must be in stock at the time of comparison.

4. We will make adjustments to advertised prices for delivery and other special charges. Where a competitor adds delivery costs we will add this to their price to ensure we are getting a true like for like comparison.

5. All products must be precisely like for like - ie same model, specification, country of manufacture, brand new, under manufacturers warranty etc.

6. We do not compare prices with products advertised through third parties such as Ebay.

Internet Prices in Store

We are now offering internet prices in store. These prices include the shipping costs in order to reflect the true internet price of shipped goods.

Shipping And Handling Shipping costs depend on your location and the size/weight of the item being shipped.

England + Wales £7.50-£30.00

Scotland (excluding Highlands + Islands) £7.50-£30.00

Isle of Wight £12.50-£37.50

Northern Ireland £15.00-£45.00

Channel Islands £15.00-£45.00

Scottish Highlands + Islands £15.00-£45.00 (Applies to post codes: AB 21-56, PH 11-44, IV 1-56, PA 20-88, All ZE, All HS, KA 26-28, G 84

Delivery Schedule

For in stock items please allow 5 working days for delivery.

For items not in stock you will be notified via e-mail within 3-5 days of the order being placed of an estimated delivery time.
Back Orders

If your item is not in stock, we will back order for you. You will always be contacted within 3 days via e-mail the option to cancel your order if you would rather not wait.
Tax Charges

VAT is applied to all orders, however customers from non EU countries may be entitled to reclaim this tax from UK Customs and Excise.
Credit Card Security

When shopping at www.speedmusic.co.uk you can be safe in the knowledge that your credit card transactions are secure.
Guarantee

All products are covered with the manufacturers standard warranty. This is a minimum of 1 year.

We recommend that the customer uses recorded delivery or an insured carrier when returning goods.
Reaching Us

If you need to reach us, please email us on info [at] speedmusic [dot] co [dot] uk, alternatively, you can call on 01633 215577 or fax us on 01633 213214 or write to us at 195 Caerleon Road Newport Gwent S Wales NP19 7HA United Kingdom
Privacy Policy

Speed Music plc do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy

You must notify us within 7 working days of receipt of any problems or suitability of the product. We strongly recommend you open and check all boxes within 3 days even if the item is a gift.

We guarantee to refund the price of any item returned to us in its original condition, (and in its original packing) if notified within 7 working days of the customers receipt of their order. Upon receipt of the return we will issue a full refund.

Because our internet prices are so low we can not afford to carry any of the costs associated with returning items. If an item has to be returned to us the cost must be born by the customer. Similarly if the item is returned to us for exchange or repair the subsequent delivery back to the customer must also be pre-paid by the customer. We urge you to consider this particularly where you are planning to buy heavy or bulky items where delivery costs can be very high.

We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses recorded delivery or an insured carrier. Goods must be returned in the original boxes and packaging.

This does not affect your statutory rights as a consumer.

NB: Items marked "Special Order Only," "Custom", "Personalized" or out of stock items ordered especially for the customer may only be returned in the event of defect or error.